Order fulfillment is within 3 business days.
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Order fulfillment is within 3 business days.
Cart 0

Custom Ordering-Candles

 



Thank you for considering placing a custom order with us! We have sold over 3,000 candles through our social media alone, and through this, loved ones of our community started reaching out to tailor the perfect candle, so here we are!

We're thrilled to offer you the opportunity to tailor your purchases to your specific needs and preferences. Our candles are clean and phthalate free. We use a coconut apricot wax and the highest grade of fragrances. Before you proceed, please take a moment to review our custom order policy to ensure a smooth and satisfactory experience.

Custom Candle Order Policy

1. Minimum Order Requirement:

  • All custom orders must meet an order minimum of 8 candles. 

2. No Refunds Accepted:

  • Please note that all custom orders are final and non-refundable. Once you've confirmed your specifications and the order is in progress, we're unable to accommodate cancellations or provide refunds.

3. Final Order Processing Time:

  • The processing time for custom orders is 4 weeks from the date of order confirmation, this includes ordering material, creating your items and necessary candle cure time. This time-frame allows us to meticulously craft and personalize each item to meet your expectations, candles especially need cure time. If you need your order for an event, please plan accordingly. 

4. Shipping:

  •  For all custom orders there is a flat shipping fee of $10. Ship out time is 4 weeks from order date. 

5. Discounts:

  • We do offer discounts, save up to 10%!
  •  Bulk orders consist of ordering 12+ candles.
  • Large orders (13+ candles) are TBD. 

6. Material Fee: $12. This is applied towards ordering your candle vessel(s)

 
Placing Your Custom Order: To initiate a custom order, please follow these steps:
  1. Contact our customer service team to discuss your requirements and preferences. This includes scent and glass choices via our menu we share with you. You will contact us via social media direct messages or emailing us at hearthflamecandleco@gmail.com to start your custom order journey!
  2. Once all details are confirmed, we will provide you with a quote and payment instructions.
  3. Upon receipt of payment, we will begin processing your order according to the agreed timeline.
  4. We'll keep you informed throughout the production process and notify you once your order is ready for shipment.

Contact Us: If you have any questions or would like to discuss a custom order, please don't hesitate to reach out to our customer service team. We're here to assist you every step of the way and ensure your custom order experience exceeds your expectations.

Thank you for choosing us for your custom order needs. We look forward to creating something truly special for you!